Great brand experience requires great customer care
Customers expect constant quality service in your store, online or on their device. Retailers who would like to lead in this competitive market need to fulfill customer expectations while keeping their cost down. Our solution will help you provide seamless high-quality service 24/7, 365 days a year without added headcount on your team. Providing an optimal solution for your business peaks and lows.
Shopping and Promotions
Our solution enhances the shopping experience of your customers. Whether they are online or on their mobile device. Our virtual assistant self-service solutions provide optimal assistance, helping your customers by answering product or service questions, providing details on special offers, and processing orders and complete transactions.
We can provide directions and send links to interactive maps, provide store information such as hours, services, address, phone number, and check product availability at a particular location. Provide quality service to your customers by locating nearby stores, giving directions via text, chat or a link to an interactive app. Our solution offers information, opening hours, product availability at the store.
Loyalty and Rewards
Offering customers fast and easy access to their rewards program, checking redemption opportunities, creating new memberships, and responding to questions will help you to enhance your brand loyalty.
Our intelligent virtual assistant will provide hustle-free support allowing your customer to troubleshoot website, reset passwords, open help tickets and escalate issues to the relevant human agent.
Where Is My Order - WISMO
Our solution will serve your customer to promptly trace order numbers, provide status updates, make changes to orders, process returns, and exchanges, and update shipping information.